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Karol Chang

Observed name: Chang, Karol
OpenAlex ID: A5111021148
Evaluating LLMs as Agentic Workflow Executors in Real-World Customer Support Skills
2026 · Laskar, Md Tahmid Rahman, Singh, Gundeep, et al. · arXiv (Cornell University)
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When Better Turns Do Not Make Better Agents: Diagnosing the Gap Between Next-Turn Metrics and Workflow Success
2026 · Md Tahmid Rahman Laskar, Xue-Yong Fu, et al. · Workshop for Research on Agent Language Models (REALM)
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N-gram Boosting: Improving Contextual Biasing with Normalized N-gram Targets
2023 · Li, Wang Yau, Nadig, Shreekantha, et al. · arXiv (Cornell University)
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Works count: 3
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