Author

Houssam Jedidi

Observed name: Jedidi, Houssam

Institution: Al Yamamah University

Observed institutions: University of Applied Sciences for Media Communication and Business, Provadis School of International Management and Technology, Al Yamamah University

ORCID: 0009-0007-9724-881X

Observed ORCID: 0009-0007-9724-881X

OpenAlex ID: A5114368492

How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance

2026 · Khaloud Alsaid, Samiha Mjahed Hammami, et al. · Journal of Service Theory and Practice · 3

Anticipatory guilt in chatbot service recovery

2024 · Alsaid, Khaloud, Nasser, Jedidi, Houssam, et al. · HAL

Works count: 3

Citation count: 4

H-index: 1

I10-index: