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Author

Usman Malik

Observed name: Malik, Usman
Observed institution: University of Guelph-Humber
ORCID: 0009-0008-9859-7277
Observed ORCID: 0009-0008-9859-7277
OpenAlex ID: A5117666590
Understanding Repeat Users in Virtual Reference Chat Services: A Behavioral Analysis of Web and SMS Transcripts
2026 · Lalonde, Chelsie, Lee, Yoonhee, et al. · e-scholar@UOIT (University of Ontario Institute of Technology)
The Medium is a Multitude of Messages
2026 · Usman Malik, Najeeb Ahmed · Journal of innovation in polytechnic education.
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Patterns of Chat Users
2025 · Guinsly Mondesir, Maggie Gordon, et al. · Proceedings of the Annual Conference of CAIS / Actes du congrès annuel de l ACSI
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Works count: 3
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