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Shao Tang
Observed name:
Tang, Shao
ORCID:
0000-0002-9720-9905
Observed ORCID:
0000-0002-9720-9905
OpenAlex ID:
A5125577800
Building Customer Support AI Agents at 100M-User Scale: An Evaluation-Driven Framework
2026
·
Aman Gupta
, Kevin Rossell
, et al.
·
ACM SIGKDD Conference on Knowledge Discovery and Data Mining (KDD)
·
4
Screen Before You Serve: Simulation for Production Customer Experience AI Agents at 140M Scale
2026
·
Alcobaça, Edesio
, Rossell, Kevin
, et al.
·
arXiv (Cornell University)
PDF
Bayesian Preference Learning for Test-Time Steerable Reward Models
2026
·
Hong, Jiwoo
, Tang, Shao
, et al.
·
arXiv (Cornell University)
PDF
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Works count:
3
Citation count:
4
H-index:
1
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