Experience design
Concept
Seeing things: consumer response to the visual domain in product design
2004 · Nathan Crilly, James Moultrie, et al. · Design Studies
Service Design for Experience-Centric Services
2009 · Leonieke G. Zomerdijk, Chris Voss · Journal of Service Research
Describing the creative design process by the integration of engineering design and cognitive psychology literature
2008 · Thomas J. Howard, S J Culley, et al. · Design Studies