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International Journal of Service Industry Management

ISSNs: 0956-4233, 1758-6704
Source type: journal
Fully OA: No
DOAJ: No
OpenAlex ID: S109460507
Managing the transition from products to services
2003 · Rogelio Oliva, Robert Kallenberg · International Journal of Service Industry Management · 2,322
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
1996 · Roger Hallowell · International Journal of Service Industry Management · 1,860
Determinants of user acceptance of Internet banking: an empirical study
2003 · Yi-Shun Wang, Yu-Min Wang, et al. · International Journal of Service Industry Management · 1,359
Customer loyalty and complex services
1998 · Tor Wallin Andreassen, Bodil Lindestad · International Journal of Service Industry Management · 1,265
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination
1997 · Paul G. Patterson, Richard A. Spreng · International Journal of Service Industry Management · 1,237
Managing Customer Relationships for Profit: The Dynamics of Relationship Quality
1994 · Kaj Storbacka, Tore Strandvik, et al. · International Journal of Service Industry Management · 1,185
The determinants of service quality: satisfiers and dissatisfiers
1995 · Robert Johnston · International Journal of Service Industry Management · 1,031
What drives consumers to shop online? A literature review
2004 · Toñita Perea y Monsuwé, Benedict G.C. Dellaert, et al. · International Journal of Service Industry Management · 1,020
Customer contributions and roles in service delivery
1997 · Mary Jo Bitner, William T. Faranda, et al. · International Journal of Service Industry Management · 968
Making Relationship Marketing Operational
1994 · Evert Gummesson · International Journal of Service Industry Management · 785
Service portraits in service research: a critical review
2005 · Bo Edvardsson, Anders Gustafsson, et al. · International Journal of Service Industry Management · 761
Consumer responses to compensation, speed of recovery and apology after a service failure
2004 · Jochen Wirtz, Anna S. Mattila · International Journal of Service Industry Management · 724
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
2000 · Neeru Sharma, Paul G. Patterson · International Journal of Service Industry Management · 722
The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting
2003 · Chatura Ranaweera, Jaideep Prabhu · International Journal of Service Industry Management · 700
Emotions in service satisfaction
1997 · Veronica Liljander, Tore Strandvik · International Journal of Service Industry Management · 654
The contribution of emotional satisfaction to consumer loyalty
2001 · Yi‐Ting Yu, Alison Dean · International Journal of Service Industry Management · 646
Customer orientation of service employees
2004 · Thorsten Hennig‐Thurau · International Journal of Service Industry Management · 629
Service strategies within the manufacturing sector: benefits, costs and partnership
2001 · Valérie Mathieu · International Journal of Service Industry Management · 602
On the relationship between perceived service quality, service loyalty and switching costs
1998 · Ko de Ruyter, Martin Wetzels, et al. · International Journal of Service Industry Management · 562
Customer adoption of e‐service: an experimental study
2001 · Ko de Ruyter, Martin Wetzels, et al. · International Journal of Service Industry Management · 554
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The influence of selected antecedents on frontline staff’s perceptions of service recovery performance
2000 · Christo Boshoff, Janine Allen · International Journal of Service Industry Management · 551
Consumer perceptions of Internet retail service quality
2002 · Swinder Janda, Philip J. Trocchia, et al. · International Journal of Service Industry Management · 541
Exploring consumer evaluations of e‐services: a portal site
2001 · Allard C.R. van Riel, Veronica Liljander, et al. · International Journal of Service Industry Management · 540
New service development: learning from and with customers
2004 · Jonas Matthing, Bodil Sandén, et al. · International Journal of Service Industry Management · 525
Towards a Classification of Service Processes
1992 · Rhian Silvestro, Lin Fitzgerald, et al. · International Journal of Service Industry Management · 524
Works count: 513
Citation count: 71,060
H-index: 145
I10-index: 440
2yr mean citedness:
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