Source

Journal of Quality Management

Homepage: sciencedirect.com

ISSNs: 1084-8568, 1878-5824

Source type: journal

Publisher: Elsevier BV

Alternate name: Quality management

Fully OA: No

DOAJ: No

OpenAlex ID: S129493801

Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study

2000 · Isaiah O. Ugboro, Kofi Obeng · Journal of Quality Management · 473

Total quality management and sustainable competitive advantage

2000 · Richard Reed, David J Lemak, et al. · Journal of Quality Management · 445

Creating an empowering culture: examining the relationship between organizational culture and perceptions of empowerment

2000 · Tracey Honeycutt Sigler, Christine M Pearson · Journal of Quality Management · 429

The impact of internal marketing activities on external marketing outcomes

2001 · Harvir S Bansal, Morris B Mendelson, et al. · Journal of Quality Management · 240

The impact of quality practices on customer satisfaction and business results: product versus service organizations

2001 · Lars Nilsson, Michael D. Johnson, et al. · Journal of Quality Management · 193

A critical examination of the ability of ISO 9000 certification to lead to a competitive advantage

1999 · Sime Curkovic, Mark Pagell · Journal of Quality Management · 108

Service quality in a public agency: same expectations but different perceptions by employees, managers, and customers

2001 · Mary Gowan, John Seymour, et al. · Journal of Quality Management · 105

Commitment to total quality management: Is there a relationship with firm performance?

1997 · David J. Lemak, Richard Reed, et al. · Journal of Quality Management · 105

Customer evaluation of service employee's customer orientation: extension and application

2001 · D.Todd Donavan, Mary Ann Hocutt · Journal of Quality Management · 99

The measurement of a market orientation and its impact on business performance

2001 · L.Jean Harrison-Walker · Journal of Quality Management · 98

ISO 14000 total quality environmental management: The integration of environmental marketing, total quality management, and corporate environmental policy

1997 · Morgan P. Miles, Gregory R. Russell · Journal of Quality Management · 96

The influence of human resource practices on empowerment and employee perceptions of management commitment to quality

1999 · Larry W Howard, S.Thomas Foster · Journal of Quality Management · 95

The impact of employee empowerment on the quality of a service recovery effort

1998 · Mary Ann Hocutt, Thomas H. Stone · Journal of Quality Management · 94

Development of a multidimensional measure of perceived product quality

1997 · Eugene F. Stone-Romero, Dianna L. Stone, et al. · Journal of Quality Management · 81

A framework for leadership in a TQM context

1996 · Sheila M. Puffer, Daniel J. McCarthy · Journal of Quality Management · 80

Who is supporting whom?: quality team effectiveness and perceived organizational support

2000 · John C Howes, Russell Cropanzano, et al. · Journal of Quality Management · 79

The impact of ISO 14000 environmental management standards on small and medium sized enterprises

1999 · Morgan P Miles, Linda S Munilla, et al. · Journal of Quality Management · 78

A comparative study of quality practices and results in India, China and Mexico

1997 · S.Subba Rao, T.S. Raghunathan, et al. · Journal of Quality Management · 78

A working definition for total quality management (TQM) researchers

1996 · William Johnson Miller · Journal of Quality Management · 65

Training, performance evaluation, rewards, and TQM implementation success

1998 · Suleiman K. Kassicieh, Steven A. Yourstone · Journal of Quality Management · 61

Operational, organizational, and human resource factors predictive of customer perceptions of service quality

1996 · David A. Waldman, Mohan Gopalakrishman · Journal of Quality Management · 61

Human resource management in a total quality organizational environment: Shifting from a traditional to a TQHRM approach

1996 · Robert L. Cardy, Gregory H. Dobbins · Journal of Quality Management · 60

Organizational antecedents to the successful implementation of total quality management: A social cognitive perspective

1998 · Christine M. Shea, Jane M. Howell · Journal of Quality Management · 59

Marketing cues and perceived quality: Perceptions of Saudi consumers toward products of the U.S., Japan, Germany, Italy, U.K. and France

1997 · Shahid N. Bhuian · Journal of Quality Management · 56

A violation of assumptions: Why TQM won't work in the ivory tower

1997 · Lawrence R. Jauch, Robert A. Orwig · Journal of Quality Management · 52

Works count: 110

Citation count: 4,620

H-index: 34

I10-index: 75

2yr mean citedness: