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The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
Homepage:
jcsdcb.com
ISSN:
0899-8620
Source type:
journal
Publisher:
Fully OA:
Yes
DOAJ:
No
OpenAlex ID:
S2764996642
An Integrated Model for the Effects of Perceived Product, Perceived Service Quality, and Perceived Price Fairness on Consumer Satisfaction and Loyalty
2001
·
Lien‐Ti Bei
, Yu‐Ching Chiao
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
398
Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors
2002
·
Josée Bloemer
, Gaby Odekerken‐Schröder
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
381
Value Assessment: The Antecedent of Customer Satisfaction
2000
·
Ellen Day
, Melvin R. Crask
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
179
Consumer Retaliation as a Response to Dissatisfaction
2000
·
Jonathan C. Huefner
, H. Keith Hunt
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
170
Consumer Perception of Value: Literature Review and a New Conceptual Framework
2006
·
Raquel Sánchez‐Fernández
, María Ángeles Iniesta Bonillo
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
165
Have You Heard the Word? the Effect of Word of Mouth on Perceived Justice, Satisfaction and Repurchase Intentions Following Complaint Handling
2003
·
Moshe Davidow
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
155
Exploring Alternative Antecedents of Customer Delight
2001
·
M. Anand Kumar
, Richard W. Olshavsky
, et al.
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
143
An Exploratory Investigation into the Antecedents of Satisfaction, Brand Attitude, and Loyalty within the (B2B) eCRM Industry
2003
·
Steven A. Taylor
, Gary K. Hunter
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
107
PDF
An Effort Model of First-Stage Complaining Behavior
2003
·
John W. Huppertz
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
105
Negative Word of Mouth: Substitute for or Supplement to Consumer Complaints?
2002
·
Diane Halstead
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
105
Creating Value For Online Shoppers: Implications For Satisfaction and Loyalty
2004
·
Eunju Lee
, Jeffrey W. Overby
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
103
Customer Loyalty, Repurchase and Satisfaction: A Meta-Analytical Review
2011
·
Tamilla Curtis
, Russell Abratt
, et al.
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
100
PDF
Satisfaction with Material Possessions and General Well-Being: The Role of Materialism
1998
·
Sirgy, M. Joseph
, Lee, Dong-Jin
, et al.
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
95
Intrinsic Cues as Predictors of Perceived Quality of Apparel
1992
·
Ann Marie Fiore
, Mary Lynn Damhorst
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
92
Questions about the Ultimate Question: Conceptual Considerations in Evaluating Reichheld's Net Promoter Score (NPS)
2007
·
Douglas B. Grisaffe
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
91
PDF
Behavioral Intentions in Satisfaction Research Revisited
2003
·
Magnus Söderlund
, Niclas Öhman
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
89
Towards a comprehensive taxonomy and model of consumer complaining behaviour
1998
·
Jonathan Boote
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
77
Consumer Loyalty to Service Providers: An Integrated Conceptual Model
2005
·
Gary J. Salegna
, Stephen A. Goodwin
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
76
Situational Characteristics as Moderators of the Satisfaction-Loyalty Link: An Investigation in a Business-to-Business Context
2003
·
Florian von Wangenheim
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
73
The Effects of Organizational Complaint Responses on Consumer Satisfaction, Word of Mouth Activity and Repurchase Intentions
1998
·
Moshe Davidow
, James H. Leigh
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
73
Word of Mouth: What We Know and What We Have Yet to Learn
2013
·
Bodo Lang
, Kenneth F. Hyde
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
68
PDF
The Role of Value in Consumer Satisfaction
2002
·
Ellen Day
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
68
The Impact of E-Services Failures and Customer Complaints on Electronic Commerce Customer Relationship Management
2003
·
Yoon Cheong Cho
, Il Im
, et al.
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
63
Dismantling "Positive Affect" and Its Effects on Customer Satisfaction: An Empirical Examination of Customer Joy in a Service Encounter
2004
·
Magnus Söderlund
, Sara Rosengren
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
60
"After I Had Made the Decision, I...: " Toward a Scale to Measure Cognitive Dissonance
1998
·
Douglas Hausknecht
, Jill Sweeney
, et al.
·
The Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior
·
58
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Works count:
542
Citation count:
5,499
H-index:
40
I10-index:
104
2yr mean citedness:
0.019
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