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Service science: research and innovations in the service economy
ISSNs:
1865-4924,
1865-4932
Source type:
book series
Alternate names:
Service science (Print),
Service science (Internet)
Fully OA:
No
DOAJ:
No
OpenAlex ID:
S4210173054
The Service Profit Chain
2010
·
James L. Heskett
, W. Earl Sasser
·
Service science: research and innovations in the service economy
·
1,034
Winning the Service Game
2010
·
Benjamin Schneider
, David E. Bowen
·
Service science: research and innovations in the service economy
·
859
Innovation and Skills
2010
·
Linda Macaulay
, Claire Moxham
, et al.
·
Service science: research and innovations in the service economy
·
593
Handbook of Service Science
2010
·
Maglio, Paul P
, Spohrer, James C
, et al.
·
Service science: research and innovations in the service economy
·
447
Toward a Science of Service Systems
2010
·
James C. Spohrer
, Paul P. Maglio
·
Service science: research and innovations in the service economy
·
201
Customer Acceptance of AI in Service Encounters: Understanding Antecedents and Consequences
2018
·
Amy L. Ostrom
, Darima Fotheringham
, et al.
·
Service science: research and innovations in the service economy
·
175
Bringing Service Design to Service Sciences, Management and Engineering
2008
·
Stefan Holmlid
, Shelley Evenson
·
Service science: research and innovations in the service economy
·
160
Advancing Service Science with Service-Dominant Logic
2010
·
Stephen L. Vargo
, Robert F. Lusch
, et al.
·
Service science: research and innovations in the service economy
·
148
Technology’s Impact on the Gaps Model of Service Quality
2010
·
Mary Jo Bitner
, Valarie A. Zeithaml
, et al.
·
Service science: research and innovations in the service economy
·
140
Service Science, Management and Engineering Education for the 21st Century
2008
·
Hefley, Bill
, Murphy, Wendy
·
Service science: research and innovations in the service economy
·
123
The Service-Dominant Mindset
2008
·
Robert F. Lusch
, Stephen L. Vargo
·
Service science: research and innovations in the service economy
·
101
Seven Contexts for Service System Design
2010
·
Robert J. Glushko
·
Service science: research and innovations in the service economy
·
96
The Science of Service Systems
2011
·
Demirkan, Haluk
, Krishna, Vikas
, et al.
·
Service science: research and innovations in the service economy
·
93
Key Dimensions of Service Systems in Value-Creating Networks
2011
·
Cristina Mele
, Francesco Polese
·
Service science: research and innovations in the service economy
·
89
Embedding the New Discipline of Service Science
2011
·
Irene Ng
, Roger Maull
, et al.
·
Service science: research and innovations in the service economy
·
82
Service Innovation and Customer Co-development
2010
·
Bo Edvardsson
, Anders Gustafsson
, et al.
·
Service science: research and innovations in the service economy
·
80
Goods, Products and Services
2011
·
Glenn Parry
, Linda Newnes
, et al.
·
Service science: research and innovations in the service economy
·
53
Rethinking Lean Service
2011
·
John Seddon
, Brendan O’Donovan
, et al.
·
Service science: research and innovations in the service economy
·
53
Revisiting “Where Does the Customer Fit in a Service Operation?”
2010
·
Richard B. Chase
·
Service science: research and innovations in the service economy
·
48
Cloud Computing and Services Science
2012
·
Ivanov, Ivan
, Shishkov, Boris
, et al.
·
Service science: research and innovations in the service economy
·
46
Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and Their Implications for Innovation
2018
·
Melissa Archpru Akaka
, Kaisa Koskela-Huotari
, et al.
·
Service science: research and innovations in the service economy
·
44
The Unified Service Theory
2010
·
Scott E. Sampson
·
Service science: research and innovations in the service economy
·
44
Service Design and Delivery
2011
·
Macintyre, Mairi
, Angelis, Jannis
, et al.
·
Service science: research and innovations in the service economy
·
38
Service and Science
2011
·
James C. Spohrer
, Haluk Demirkan
, et al.
·
Service science: research and innovations in the service economy
·
36
Clarifying the Concept of Smart Service System
2018
·
Chiehyeon Lim
, Paul P. Maglio
·
Service science: research and innovations in the service economy
·
35
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Works count:
285
Citation count:
6,342
H-index:
31
I10-index:
78
2yr mean citedness:
Year
Topic
Type
