Work

The role of e-service quality management in the delivery business value

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2015.07.002

Authors: Neil F. Doherty, Mahani Shakur, Fiona Ellis-Chadwick

Institutions: Loughborough University, Universiti Malaysia Sarawak

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W1022915872

FWCI: 9.53

Cites: 71

Cited by: 20

Related to: 10