Work

Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement

Year: 2015

Type: article

Source: Journal of the Association for Information Systems

Authors: Jéssica Braojos, José Benítez-Amado, Francisco Javier Lloréns Montes

Institution: Universidad de Granada

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W1034546760

FWCI: 9.459

Cites: 56

Cited by: 19

Related to: 10