Work

Customer Service Orientation in Managerial and Non-Managerial Employees: An Exploratory Study

Year: 2002

Type: article

Study design: Observational Study

Source: Journal of Business and Psychology

DOI: 10.1023/a:1012885310251

Authors: Leisa A. Martin, Scott L. Fraser

Institutions: University of Oklahoma, Florida International University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W10645067

FWCI: 0.736

Cites: 8

Cited by: 20

Related to: 10