Work

Breaking the trade-off between efficiency and service.

Year: 2006

Type: article

Source: PubMed

Author: Frances X Frei

Institution: Harvard University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W107548767

FWCI: 9.536

Cites:

Cited by: 240

Related to: 10