Work

Service Engineering of Call Centers: Research, Teaching, and Practice

Year: 2008

Type: book-chapter

Source: Service science: research and innovations in the service economy

DOI: 10.1007/978-0-387-76578-5_47

Authors: Sergey Zeltyn, Avishai Mandelbaum

Institution: Technion – Israel Institute of Technology

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W113950882

FWCI: 13.82

Cites: 17

Cited by: 19

Related to: 10