Year: 2011
Type: article
Abstract: In the business environment the organizational and personnel’s competences, \nknowledge creation and sharing it, implementation of innovation are closely related to the attempts \nof organization to increase the competitiveness, keep the competitive advantage and create value \nadded. Gaining the competitive advantage and keeping it becomes one of the most important \nobjects for investigation of industrial or services organizations. Enterprises what engage into \nproduction are more oriented to heighten the specifics of product, implementing the technologies \ninto the process of production. Services providers are looking for possibilities to organize \na professional team, to increase competence of contacting personnel in order to guarantee a quality \nof servicing a customer. An article represents the specifics of gaining a competitive advantage of \nservices providers, and the main factor – the human resource aspect – is developed. On the ground \nof the survey in Lithuania, guidelines for travel and tourism services providers in order to satisfy \nthe customers by quality of servicing are pointed.
Authors: Neringa Langvinienė, Jurgita Sekliuckienė
Language: English
Subfield: Strategy and Management
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W124905512