An empirical study on the effects of emotional labour, perceived organisational support and perceived supervisor support on tour guides' role performance in Hong Kong
Year: 2014
Type: dissertation
Study design: Observational Study
Abstract: Tour guides play a key role in hosting group package tours; their service quality directly influences customers’ overall impressions of and satisfaction with the tour. Past studies on tour guides have mostly used qualitative methods to explore the nature of roles performed by tour guides and have seldom considered relationships with other relevant factors. To fill this research gap, this study aims to examine the effects of emotional labour, perceived organisational support and perceived supervisor support on tour guides’ role performance in addition to the identification of tour guides’ key roles. A theoretical framework has been developed to examine the relationships among the independent variables (emotional labour, perceived organisational support and perceived supervisor support) and the dependent variable (role performance), and to investigate the correlation between each independent variable and the dependent variable.
Author: Yin Chu Florence Yim
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W1268250698