Work

A Comparison of Approaches to Importance-Performance Analysis

Year: 2003

Type: article

Source: International Journal of Market Research

DOI: 10.1177/147078530304500101

Author: Donald R. Bacon

Institution: University of Denver

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W139024339

FWCI: 9.276

Cites: 24

Cited by: 431

Related to: 10