Work

The Effectiveness of Recovery Strategies After Service Failure

Year: 1998

Type: article

Source: Journal of Hospitality & Leisure Marketing

DOI: 10.1300/j150v05n02_03

Authors: Gordon McDougall, Terrence Levesque

Institution: Wilfrid Laurier University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1481003660

FWCI: 0.848

Cites: 30

Cited by: 46

Related to: 10