Work

Beschwerdemanagement als Instrument der Kundenbindung

Year: 2007

Type: book-chapter

Source: Gabler eBooks

DOI: 10.1007/978-3-8349-9132-4_14

Author: Bernd Stauss

Institution: Catholic University of Eichstätt-Ingolstadt

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1482019815

FWCI: 5.142

Cites: 42

Cited by: 18

Related to: 10