Year: 2005
Type: article
Abstract: I argue that it is not possible to accurately represent our task settings as closed environments with a single well defined cost structure.Natural environments are places where many things are done, often at the same time, and often by many people.To appreciate the way such invariants of everyday life affect design I present a case study, a micro-analysis of espresso making at Starbucks to show the challenges facing a cost structure approach.
Author: David Kirsh
Institution: University of California San Diego
Language: English
Subfield: Mechanical Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: green
Funder: Office of Naval Research
Award: G8876996369
OpenAlex ID: W148370670