Work

Service Nepotism in the Marketplace

Year: 2011

Type: article

Source: British Journal of Management

DOI: 10.1111/j.1467-8551.2011.00736.x

Authors: Mark S. Rosenbaum, Gianfranco Walsh

Institutions: Northern Illinois University, University of Koblenz and Landau, Universität Koblenz

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: closed

OpenAlex ID: W1484084443

FWCI: 2.943

Cites: 71

Cited by: 33

Related to: 10