Work

Classification of service quality attributes using Kano’s model

Year: 2015

Type: article

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-02-2014-0029

Author: Nirmalya Bandyopadhyay

Institution: Indian Institute of Management Rohtak

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1484300131

FWCI: 2.932

Cites: 38

Cited by: 23

Related to: 10