Work

The Effect of Requests for Positive Evaluations on Customer Satisfaction Ratings

Year: 2014

Type: article

Source: Psychology and Marketing

DOI: 10.1002/mar.20684

Authors: Michael A. Jones, Valerie A. Taylor, Kristy E. Reynolds

Institutions: University of Tennessee at Chattanooga, University of Alabama

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1484789398

FWCI: 8.064

Cites: 59

Cited by: 37

Related to: 10