Year: 2006
Type: conference-paper
Abstract: To tackle the problem of presenting a large number of options in spoken dialogue systems, we identify compelling options based on a model of user preferences, and present tradeoffs between alternative options explicitly. Multiple attractive options are structured such that the user can gradually refine her request to find the optimal tradeoff. We show that our approach presents complex tradeoffs understandably, increases overall user satisfaction, and significantly improves the user's overview of the available options. Moreover, our results suggest that presenting users with a brief summary of the irrelevant options increases users' confidence in having heard about all relevant options.
Authors: Vera Demberg, Johanna D. Moore
Language: English
Topic: Speech and dialogue systems
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: green
OpenAlex ID: W1485750786