Work

The Relationship between Quality of Service and Business Metrics: Monitoring, Notification and Optimization

Year: 2001

Type: report

Abstract: e-services, QoS, QoE, QoBiz, management, business metrics, alarms, optimization, monitoring This report discusses the effects of quality of service degradations on the profitability of e-services. We characterize possible relationships between quality-of-service metrics (throughput, delay, availability) and business metrics (revenue, costs). We build an e-service (named Q2B) that collects run-time data and visualizes the above relationships. Furthermore, the Q2B service triggers alarms if customers are likely to react to quality-of-service perturbations of a service or its suppliers. We also apply mathematical programming to facilitate business decision making based on the impact of QoS on business metrics.

Source: Newcastle University ePrints (Newcastle Univesity)

DOI: 10.25405/ncl.34587378

Authors: K. Wolter, Adrianus Petrus Antonius Van Moorsel

Language: English

Topic: Service-Oriented Architecture and Web Services

Subfield: Information Systems

Field: Computer Science

Domain: Physical Sciences

Open Access status: green

OpenAlex ID: W1485853863

Cites:

Cited by: 20

Related to: 10