Work

Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums

Year: 2010

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876041011072564

Author: Sven Tuzovic

Institution: Pacific Lutheran University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1488374367

FWCI: 8.173

Cites: 57

Cited by: 81

Related to: 10