Work

Customer satisfaction and its consequences on customer behaviour revisited

Year: 1998

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239810210532

Author: Magnus Söderlund

Institution: Stockholm School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1491620527

FWCI: 10.14

Cites: 49

Cited by: 428

Related to: 10