SPSPR Model - Framework for ICT Services Management
Year: 2011
Type: article
Abstract: In this paper we discuss existing frameworks for the management of ICT services and their limitations in the context of emerging enterprise computing environment characterized by use of externally sourced services. We identify the requirements for a service management framework with particular focus on definition and categorization of ICT services that facilitates the development of a service catalogue. The main section of this paper describes our approach to ICT service management as embodied in the SPSPR framework.
Source: Journal of Systems Integration
DOI: 10.20470/jsi.v2i2.85
Authors: Jiri Vorisek, Jaroslav Jandos, Jiri Feuerlicht
Institution: Prague University of Economics and Business
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W1492518393