Work

Involvement, satisfaction, and brand loyalty in a small business services setting

Year: 2007

Type: article

Study design: Observational Study

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2007.05.001

Authors: Rebekah Russell-Bennett, Janet R. McColl-Kennedy, Leonard V. Coote

Institutions: Queensland University of Technology, The University of Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1496645222

FWCI: 16.87

Cites: 41

Cited by: 377

Related to: 10