Year: 2008
Type: article
Abstract: Using an end-user satisfaction survey, the perception of the importance of attributes of information systems was investigated and whether the performance of information systems met the users' expectations in a company in Malaysia.It was discovered that the end-users were moderately satisfied with the company's IS performance and that there were gaps between importance and performance on all the systems-related attributes studied.The largest gap pertained to the attributes Understanding Systems, Documentation, and High Availability of Systems.The contribution of the study is in advancing Importance-Performance Analysis applicable to IS research.
DOI: 10.28945/132
Authors: Sulaiman Ainin, Nur Haryati Hisham
Institution: University of Malaya
Language: English
Subfield: Management Information Systems
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W1500523580