Work

How can employees engage customers?

Year: 2015

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-03-2014-0154

Authors: Jinsoo Hwang, Heesup Han, Seongseop Kim

Institutions: Dongseo University, Sejong University, Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1500914608

FWCI: 10.29

Cites: 83

Cited by: 66

Related to: 10