Work

A Conceptual Development of Process and Outcome User Satisfaction

Year: 1998

Type: article

Source: Information Resources Management Journal

DOI: 10.4018/irmj.1998040104

Authors: Jonathan B. Woodroof, George M. Kasper

Institutions: Middle Tennessee State University, Virginia Commonwealth University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1501900221

FWCI: 3.39

Cites: 29

Cited by: 58

Related to: 10