Work

The impact of customer participation: the employee’s perspective

Year: 2015

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/jbim-06-2012-0104

Authors: Chih-Cheng Volvic Chen, Chih-Jou Chen, Ming-Ji James Lin

Institutions: National Central University, National Penghu University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1502198244

FWCI: 7.33

Cites: 79

Cited by: 26

Related to: 10