Work

Bank Service Quality (BSQ) Index

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/02656711111132571

Authors: Firdaus Abdullah, Rosita Suhaimi, Gluma Saban, Jamil Hamali

Institutions: Universiti Teknologi MARA System, Universiti Teknologi MARA

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1503616728

FWCI: 17.63

Cites: 48

Cited by: 103

Related to: 10