Work

Empleados saludables y calidad de servicio en el sector sanitario: un estudio de caso

Year: 2013

Type: article

Abstract: In this case study, we analyze the mediating role of positive affects and work engagement among efficacy beliefs and service quality (performance, commitment, perceived quality) of health professionals (N = 154) from a hospital in Valencia. Based on Healthy & Resilient Organizations Model (HERO; Salanova, Llorens, Cifre, & Martinez, 2012), structural equations and booststrapping analysis revealed that positive affect and work engagement mediates between the efficacy beliefs and service quality. Specifically, those employees with high efficacy beliefs, showed high positive affect and more work engagement, which in turn was positively related to higher service quality.

Source: Anales de Psicología

DOI: 10.6018/analesps.30.1.143631

Authors: Clara I. Hernandez-Vargas, Susana Llorens-Gumbau, Alma M. Rodríguez-Sánchez

Institutions: Universitat Jaume I, Universidad Nacional Autónoma de México

Language: Spanish

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Good health and well-being, Decent work and economic growth

Open Access status: diamond

Funders: Universitat Jaume I, Ministerio de Ciencia e Innovación, Universidad Nacional Autónoma de México