Work

Measuring service quality in retail loyalty programmes (LPSQual)

Year: 2011

Type: article

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/09590551111162257

Authors: Nor Asiah Omar, Rosidah Musa

Institutions: National University of Malaysia, Universiti Teknologi MARA System, Universiti Teknologi MARA

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1511407192

FWCI: 7.053

Cites: 107

Cited by: 43

Related to: 10