Work

An Exploration of Consumer Forgiveness Following Marketer Transgressions

Year: 2006

Type: article

Authors: Emily Chung, Michaël Beverland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1511473688

FWCI: 1.907

Cites: 13

Cited by: 53

Related to: 10