Work

Complaints procedures in local government

Year: 2002

Type: article

Source: International Journal of Public Sector Management

DOI: 10.1108/09513550210414569

Authors: Carol Brennan, Alex Douglas

Institutions: Queen Margaret University, Liverpool John Moores University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1513360731

FWCI: 1.471

Cites: 12

Cited by: 34

Related to: 10