Work

Beschwerdemanagement für Dienstleistungsunternehmen — Beispiel des Kfz-Handels

Year: 2000

Type: book-chapter

Source: Gabler Verlag eBooks

DOI: 10.1007/978-3-322-91158-2_18

Authors: Ursula Hansen, Kurt Jeschke

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1514045849

FWCI: 2.162

Cites: 27

Cited by: 24

Related to: 10