Work

The contribution of information technology to call center productivity

Year: 2011

Type: article

Study design: Observational Study

Source: Information Technology and People

DOI: 10.1108/09593841111182278

Authors: Frantz Rowe, Rolande Marciniak, Cécile Clergeau

Institutions: SKEMA Business School, Laboratoire d'Economie et de Management de Nantes Atlantique, Université de Nantes, Nantes Université, Université Paris Nanterre, Institutions et Dynamiques Historiques de l'Économie et de la Société, Université d'Angers

Language: English

Topic: Information Technology Governance and Strategy

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Decent work and economic growth

Open Access status: closed

OpenAlex ID: W1514925305

FWCI: 7.131

Cites: 54

Cited by: 23

Related to: 10