Work

Relationships between service quality and behavioral outcomes

Year: 2004

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/02652320410521737

Authors: Ugur Yavas, Martin Benkenstein, Uwe Stuhldreier

Institutions: East Tennessee State University, University of Rostock

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1516459450

FWCI: 10.82

Cites: 41

Cited by: 200

Related to: 10