Work

Halo in customer satisfaction measures

Year: 2003

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230310466001

Author: Jochen Wirtz

Institution: National University of Singapore

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1518379208

FWCI: 4.295

Cites: 54

Cited by: 91

Related to: 10