Work

Differentiation by improving quality of services at the last touch point

Year: 2012

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/17566691211288331

Authors: Hossein Dadfar, Staffan Brege

Institution: Linköping University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W1522006107

FWCI: 5.857

Cites: 60

Cited by: 24

Related to: 10