Work

Prozessuale Zufriedenheitsermittlung und Zufriedenheitsdynamik bei Dienstleistungen

Year: 1997

Type: book-chapter

Source: Gabler Verlag eBooks

DOI: 10.1007/978-3-663-13219-6_9

Authors: Bernd Stauss, Wolfgang Seidel

Institutions: London Business School, WHU – Otto Beisheim School of Management

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1524879259

FWCI: 25.76

Cites: 29

Cited by: 62

Related to: 10