Work

The paths from service quality dimensions to customer loyalty

Year: 2013

Type: article

Study design: Observational Study

Source: Management Research Review

DOI: 10.1108/01409171311306391

Authors: Olgun Kitapci, Ibrahim Taylan Dortyol, Zührem Yaman, Mustafa Gulmez

Institutions: Akdeniz University, Sivas Cumhuriyet Üniversitesi, Selçuk University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1526487863

FWCI: 10.99

Cites: 66

Cited by: 83

Related to: 10