Work

Customer satisfaction antecedents within service recovery context

Year: 2012

Type: article

Source: Nankai Business Review International

DOI: 10.1108/20408741211264585

Author: Yang Li‐hua

Institution: Central South University of Forestry and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1526527478

FWCI: 3.251

Cites: 66

Cited by: 31

Related to: 10