Work

Process mining in case handling systems

Year: 2005

Type: conference-paper

Abstract: . Process mining has proven to be a valuable tool for tracking down problems or inefficiencies within a variety of business processes, using information from event logs. Compared to traditional process-aware information systems (e.g. workflow management systems), case handling systems allow for much more flexibility by adding all kinds of implicit controls. In this paper we reason about what information can be extracted from a case handling system and how this is accomplished. Further, we investigate how this data can be exploited, in order to achieve greater insight into how business processes are handled within such a flexible environment. 1

Source: TU/e Research Portal

Authors: CW Christian Günther, Wil M. P. van der Aalst

Institution: Eindhoven University of Technology

Language: English

Topic: Business Process Modeling and Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: green

Funders: Nederlandse Organisatie voor Wetenschappelijk Onderzoek, Stichting voor de Technische Wetenschappen

OpenAlex ID: W1526607080

FWCI:

Cites: 19

Cited by: 9

Related to: 10