Work

Service quality, satisfaction, and behavioural intentions

Year: 2009

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520910955348

Authors: Gour C. Saha, Theingi

Institution: Assumption University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1529030346

FWCI: 10.63

Cites: 59

Cited by: 347

Related to: 10