Work

The influence of airline service quality on passenger satisfaction and loyalty

Year: 2013

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-11-2012-0092

Author: Juliet Namukasa

Institution: Makerere University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1531992849

FWCI: 15.78

Cites: 31

Cited by: 205

Related to: 10