Work

Investigating the concept of potential quality

Year: 2008

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604520810871874

Author: Sven Tuzovic

Institution: Pacific Lutheran University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1534918260

FWCI: 4.544

Cites: 66

Cited by: 20

Related to: 10